If you have lost your activation key, log into your www.getdata.com customer account here: https://secure.getdata.com/my/ (or using the 'Member Login' link in the footer of any GetData web site such as www.getdata.com.com) where you can locate a record of your purchase, including your activation details.

Login: [the email address used in your purchase]
Password: [if you do not know your password, use the "send me my password" link]

A single Standard License of Recover My Photos can be used to activate the software on two computer systems owned by the purchaser, e.g. a desktop and a laptop computer.

Recover My Photos is "hardware locked" to a computer onto which it is installed. Each time the license is used on a new computer (with a different hardware ID) it counts as an additional activation. When the number of available activations is used, the "Max Activations Reached" message is displayed. This is an anti-piracy measure designed to stop a license of the software being unlawfully activated on multiple computers.

You may also receive this message if:

a) you have changed or added new hardware to your existing PC;

b) you have upgraded your computer and reinstalled Recover My Files software.

In this instance, please contact technical support to request additional software activations.

Cannot see camera?

Some digital cameras use a proprietary connection when the camera is connected directly to the computer using a USB cable. In such cases, the camera storage drive may NOT appear as a drive in the drive selection window.

We recommend that the camera storage card be removed from the camera and connected to the computer using a USB card reader.